Although quality material and workmanship have been used in your home, this does not mean that it will be free from care and maintenance. A home, like an automobile, requires care and attention from day one. General homeowner maintenance is essential to providing a quality home for a lifetime. We are very proud of the product we build and the neighborhoods we build in; we strive to create long-lasting value. Please see the following document for additional information.

While we strive to build a defect free home, we are realistic enough to know regardless of how well we build our homes, issues may arise. In order to protect you against certain types of issues that may arise, Becker Communities provides you with a Limited One Year New Home Warranty for the first year after closing. This warranty protects you for one year against defects in workmanship and materials and for two years against failures in mechanical systems.

The First Year Warranty begins on the date of Close of Escrow. You will receive a “Homeowner’s Manual” at closing with an explanation of the warranty which includes, but is not limited to, cosmetic, mechanical, and structural items. All First Year Warranty items are listed under “Limited Warranty.” Some items have limitations. These limitations or restrictions are noted to avoid continual callbacks on items that are within Becker Communities’ standards.

Some specific limitations are landscaping material, which will only be replaced during the first sixty (60) days. Stucco cracks, drywall cracks, and caulking will only be repaired once within the first year. Paint will not be warrantable beyond cracking and peeling. (Homeowners are provided one quart of each color paint for touch-up). By setting these guidelines, it helps us to better service your needs while keeping a control on warrantable items.

Approximately 60 days after closing, a walkthrough will be conducted. Leading up to this walkthrough, you may submit warranty requests to our office, or submit the whole list at the walkthrough. The list of items requiring attention should be completed on the Warranty Service Request Form and mailed or faxed to Becker Communities’ main office to the attention of the Customer Service Department. Upon receipt of this list, a brief review appointment and subsequent service appointments will be scheduled during normal working hours.

An eleven month walkthrough will also be conducted. Again, you may submit warranty request forms throughout the year, or a final list during the eleven month walkthrough.

There is a fine line between warranty and maintenance. Items are warranted to protect the homeowner if the original material is defective or workmanship does not meet standards. Maintenance must be done to prevent future problems. Some repair items occur under normal circumstances. The homeowner is responsible for scratched glass and mirrors, burned out light bulbs, replacing air conditioner filters, and testing smoke alarms. These are outlined in the Homeowner’s Manual and are to be reviewed with the resident.

After all items are reviewed, our representative will complete as many items as possible or confirm a specific date (within 15 days) for the trade contractor to perform the necessary work. Upon completion of the work, the trade contractor will ask you to sign-off the work order.

By documenting warranty items, we can verify past problems or answer any questions that may arise about a repair. This tracking system is needed for verification after the warranty period has expired or when an item has to be repaired more than one time. We can service each homeowner better by knowing what their problems have been in the past.